Effective November 3, 2026
These Charli Terms apply when you use Charli, the AI assistant of Azumo LLC (“Azumo,” “we,” “us” or “our”), on azumo.com, by text or by voice. They are part of our Website Terms of Use, which include an agreement to resolve disputes by individual arbitration (with a 30-day opt-out), and they work together with our Privacy Policy. By starting a conversation with Charli, you agree to these Charli Terms, the Website Terms of Use and the Privacy Policy.
Charli is an AI assistant. It is not a person. It answers questions about Azumo using information from Azumo’s knowledge base. Charli is not an Azumo employee or representative, cannot make commitments for Azumo, and does not give legal, financial, engineering, security or other professional advice.
Charli’s replies are generated by AI. They may be wrong, incomplete or out of date. Please check anything important with the Azumo team before you rely on it. Nothing Charli says is an offer, quote, proposal or contract, or binds Azumo in any way. If you would like to work with Azumo, please contact our team through https://azumo.com/get-in-touch. We provide services only under a written agreement signed by both parties.
Charli does not ask for personal details, and you do not need to give any. Please do not share personal information about yourself or anyone else (such as names, email addresses or phone numbers), confidential information about your company, or sensitive information such as passwords, payment card or bank numbers, health information or government ID numbers. Because a transcript of your conversation is saved (see Section 4), anything you share may be stored and seen by Azumo’s team. If you would like to talk to someone at Azumo, Charli can point you to our contact information.
When you use Charli:
We keep transcripts for as long as needed for those purposes. Each of these companies has its own terms and privacy policy. By using Charli, you agree that Azumo and these companies may process your conversation in this way, including saving a text transcript of it. Our Privacy Policy explains more, including your privacy rights and how to contact us.
The acceptable use rules in the Website Terms of Use apply to Charli. In addition, please do not:
Charli is provided “as is” and “as available.” It may be slow, interrupted or unavailable. We may change, limit, suspend or end Charli, or any feature of it (including voice), at any time and without notice.
The “Disclaimers” and “Limitation of liability” sections of the Website Terms of Use apply to Charli. We do not promise that Charli’s replies are accurate, complete or suitable for any purpose.
The Website Terms of Use are part of these Charli Terms, and these Charli Terms are part of the Website Terms of Use. That includes the agreement to resolve Disputes by individual arbitration administered by JAMS in San Francisco, the class-action and jury trial waivers, California governing law, the rule that a separate signed agreement with Azumo prevails, and your right to opt out of arbitration within 30 days. If you opt out of arbitration under the Website Terms of Use, that opt-out covers Charli as well. If these Charli Terms and the Website Terms of Use differ on how Charli works or how conversations are processed, these Charli Terms apply to that point; on every other point, including how Disputes are resolved, the Website Terms of Use apply. Our Privacy Policy describes how we handle personal information, including what it says about Charli.
We may update these Charli Terms from time to time. When we do, we will post the new version on this page and update the effective date at the top. If you keep using Charli after an update takes effect, you accept the updated Charli Terms.
If you have questions about Charli or these Charli Terms, please contact us at:
Azumo LLC
Email: hello@azumo.co