AI Solutions for Enterprise Customer Support Teams

Resolve Faster. Scale Effortlessly. Delight Customers.

Azumo builds custom AI solutions that deflect routine inquiries, empower agents with instant answers, and surface insights to improve customer experience, so your support team can handle more volume without sacrificing quality.

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Support challenges that hurt your bottom line

67%

of customers prefer self-service over speaking with a support representative

$1.3M

average annual cost of agent turnover for enterprise support teams

75%

of support tickets are repetitive questions with known answers

ai agents

Imagine how AI agents can improve your team's productivity

Access Every AI Model for chat, analysis, workflow agents, custom apps, image generation and more with your preferred foundational model or your own rolled model

Build AI-powered customer support that deflects routine inquiries, empowers agents with instant answers, and scales without sacrificing quality.
AI Agents for Customer Support
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Guided Troubleshooter

Walk customers through issue resolution with AI-driven diagnostic flows

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Voice of Customer Analyzer

Surface product issues, feature requests, and trends from conversations

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Escalation Predictor

Flag tickets likely to escalate before they become critical

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Sentiment Detector

Identify customer frustration, urgency, and satisfaction in real-time

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Knowledge Base Search

Help customers and agents find answers instantly across documentation

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Auto-Response Drafter

Generate reply drafts that agents can review, edit, and send in seconds

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Ticket Summarizer

Summarize long ticket histories and customer context for faster handoffs

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Ticket Classifier

Categorize and tag incoming tickets for intelligent routing

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Support Chatbot

Resolve customer inquiries 24/7 and escalate complex issues automatically

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Agent Assist

Surface relevant knowledge and suggested responses during conversations

We build AI agents and workflow with leading edge foundational models

Anthropic
Cohere
DeepSeek
Falcon LLM
Google Gemini
Grok (xAI)
LLaMA
Mistral
OpenAI
Qwen

solutions

AI-Powered Support That Customers Actually Love

Deflect routine inquiries, empower agents with instant answers, and surface insights to improve customer experience, so your support team can handle more volume without sacrificing quality.

AI-Powered Self-Service
Agent Augmentation
Support Intelligence

AI-Powered Self-Service

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Intelligent Chatbot

24/7 AI assistant that resolves customer inquiries, processes requests, and escalates complex issues

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Knowledge Base Search

Semantic search that helps customers find answers instantly across help articles and documentation

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Guided Troubleshooting

AI-driven diagnostic flows that walk customers through issue resolution step-by-step

Agent Augmentation

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Agent Assist

Real-time AI suggestions that surface relevant knowledge and recommended responses during conversations

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Ticket Summarization

Automatic summarization of long ticket histories and customer context for faster handoffs

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Auto-Response Drafting

AI-generated reply drafts that agents can review, edit, and send in seconds

Support Intelligence

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Sentiment Analysis

Real-time detection of customer frustration, urgency, and satisfaction during interactions

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Ticket Classification & Routing

AI categorization and intelligent routing to the right team or specialist automatically

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Voice of Customer Analytics

AI analysis of support conversations to surface product issues, feature requests, and trends

Benefits Working with Azumo

Support That Scales Without Sacrificing Quality

Learn from every ticket, chat, and call. Resolve routine issues instantly while routing complex cases to the right specialist with full context.

Custom Support AI Agents

Purpose-built assistants trained on your products, policies, and customer history

Enterprise-Grade Security

SOC 2 certified solutions built for customer data privacy and compliance

Omnichannel Deployment

AI that works across chat, email, phone, social, and in-app support channels