Privacy Policy

Effective Date: October 23, 2024

Azumo LLC (“we,” “us,” “our”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you browse our website or engage our services (collectively, the “Services”). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our Services. If you still have questions or concerns, please contact us at hello@azumo.com 

1. WHAT INFORMATION DO WE COLLECT?  

Personal Information Provided by You.  We collect personal information that you provide to us.  This information may include:

  • Name
  • Billing Address
  • Telephone Number
  • Job Title
  • Email Address
  • Username
  • Password

Business Information. As a software development company, we may collect:

  • Project Specifications
  • Source Code
  • Technical Documentation

Sensitive Information.  We do not process sensitive personal information such as social security numbers, credit card or bank account numbers, health and medical data, or criminal background checks.

All personal information that you provide to us must be true, complete and accurate and you must notify us of any changes to such personal information.

Information Automatically Collected.  We automatically collect certain information when you visit, use, or navigate the Services.  The information does not reveal your specific identity, but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.  This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.  You can find out more about how we use cookies at https://azumo.com/cookie-policy

2. HOW DO WE USE YOUR INFORMATION?

We use the information we collect in the following ways:

  • Provision of Services: We use your information to fulfill the purposes for which you provide it, including creating and managing your account, providing you access to our Services, and responding to your inquiries.
  • Customer Support: We may process your information to respond to your inquiries and solve any potential issues you may have with the Services.
  • Administrative Information: We may process your information to send you details about our products and services, changes to our terms and policies and other similar information.
  • Billing and Transactions: We utilize reputable third-party payment processors, including Stripe, to securely handle payment transactions. When you make a payment for our Services, your payment information is directly provided to the payment processor, who is responsible for securely processing the transaction and remitting the funds to us. These processors are bound by their own privacy policies and data security standards, which are compliant with the Payment Card Industry Data Security Standard (PCI DSS) and other applicable financial regulations. We do not store your full bank account or credit card details on our systems. Our role is limited to providing the necessary information to facilitate the payment process and maintaining a secure link between you and the payment processor. For more details on the privacy practices of our payment processors, please refer to their respective privacy policies.
  • NoteTaking. To enhance the quality and efficiency of our services, we may utilize automated meeting note-taking tools. This technology assists us in capturing and transcribing discussions during meetings, which allows us to better understand and respond to our customers' needs. The information collected through any third party tool is used solely for the purpose of service improvement and is processed in accordance with the privacy standards set forth elsewhere in this policy. We retain the data collected only for as long as it is necessary to fulfill the service purposes for which it was collected, after which it is securely purged from our systems. Access to this data is strictly limited to authorized personnel.
  • Service Improvement: We may use your information to improve the quality and functionality of our Services, analyze trends, and develop new features.
  • Legal Compliance: We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish or defend our legal rights.
  • Marketing and Promotional Campaigns: We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences.  You can opt out of our marketing emails at any time.

3.  WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law, like with your consent, to comply with laws, to provide you with Services to enter into or fulfill our contractual obligations, to protect your rights or to fulfill our legitimate business interests.

If you are located in Canada, we may process your information if you have given us express consent to use your personal information for a specific purpose, or in situations where your permission may be inferred.  You can withdraw your consent at any time.

For individuals in the European Union (EU), we process your personal information in accordance with the General Data Protection Regulation (GDPR). We will obtain your explicit consent for the collection and processing of your personal data, except where another legal basis for processing is applicable. We will also take steps to ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? 

We may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party vendors, consultants, and service providers who assist us in providing the Services, such as payment processing, data storage or code development. These third parties are bound by confidentiality agreements and are not allowed to use your information for any purpose other than providing services on our behalf.
  • Compliance with Legal Obligations: We may disclose your information if required by law, such as to comply with a subpoena, or if we believe it is necessary to protect our rights or the safety of others.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies to gather information when you interact with our Services.  Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

For individuals in the EU, we will obtain your explicit consent before using cookies or similar tracking technologies, as required by GDPR. You will have the right to withdraw your consent at any time.

Specific information about how we use such technologies and how you can opt out or refuse certain cookies is set forth in our Cookie Policy at https://azumo.com/cookie-policy.

6. DATA SECURITY MEASURES

We take the security of your information seriously and use commercially reasonable safeguards to protect your data. We use encryption and secure access protocols to ensure that your information is protected during transmission and storage. However, no security system is completely foolproof, and we cannot guarantee the absolute security of your information.

For individuals in the EU, we will notify you and the appropriate regulatory authorities of any data breach that is likely to result in a risk to your rights and freedoms, in accordance with GDPR requirements.

7. HOW LONG DO WE RETAIN YOUR INFORMATION?

We will retain your personal information for as long as your account is active or as needed to provide you the Services, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). We may also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements. 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. DO WE COLLECT INFORMATION FROM MINORS?

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18 without parental consent, we will deactivate that account and delete that information as quickly as possible.

9. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your state of residence in the U.S. or in some regions, such as Canada, you have rights that allow you greater access and control over your personal information.  You may review, change, or terminate your account at any time, depending on your country, province or state of residence.

In some regions, like Canada, you have certain rights under applicable data protection laws. These may include the right to (i) request access and obtain a copy of your personal information; (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of personal information. You can make such a request by contacting us by using the contact information provided herein.

For individuals in the EU, you have additional rights under GDPR, including the right to be forgotten, the right to data portability, and the right to be informed about any automated decision-making that is used. You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been breached.

Withdrawing Your Consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent, depending on the applicable law, you have the right to withdraw your consent at any time by contacting us by using the contact information provided herein. However, this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting Out of Marketing and Promotional Communications:  You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe emails we send, or by contacting us by using the contact information provided herein.  We may still communicate with you to send you service-related messages that are necessary for the provision of the Services.

If you have questions about your privacy rights, you may email us at hello@azumo.com.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a “Do-Not-Track” (“DNT”) feature or setting you can activate to signal your privacy preferences not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard exists for recognizing and implementing DNT signals.  As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. 

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah or Virginia, you may have the right to request access to and receive details about the personal information we maintain about how and how we have processed it, correct inaccuracies, get a copy of or delete your personal information. These rights may be limited in some circumstances by applicable law.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve months:

Styled Table
Category Examples Collected
A. Identifiers Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, IP address, email address and account name Yes
B. Personal information as defined in the CA Customer Records Statute Name, contact information, education, employment, employment history and financial information Yes
C. Protected classification characteristics under state or federal law Gender, age, date of birth, race and ethnicity, national origin, marital status and other demographic data No
D. Commercial information Transaction information, purchase history, financial details, and payment information Yes
E. Biometric information Fingerprints and voice prints No
F. Internet or other similar network activity Browsing history, search history, online behavior, interest data, and interactions with our websites, applications, systems and advertisements Yes
G. Geolocation data Device location Yes
H. Audio, electronic, sensory or similar information Images and audio, video or call recordings created in connection with our business activities No
I. Professional or employment-related information Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us Yes (for more information on our recruitment privacy practices, please visit https://azumo.com/legal/recruiting-privacy-policy)
J. Education information Student records and directory information No
K. Inferences drawn from collected personal information Inferences drawn from any of the collected personal information listed above to create a profile or summary about an individual’s preferences and characteristics No
L. Sensitive personal information Social security numbers, credit card or bank account numbers, health and medical data, criminal background checks Yes (for more information on our recruitment privacy practices, please visit https://azumo.com/legal/recruiting-privacy-policy)

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or email in the context of (i) receiving help through our customer support channels; or (ii) facilitation in the delivery of our Services and to respond to your inquiries.

We will use and retain the collected personal information outlined above as needed to provide the services for as long as the user has an account with us.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding 12 months.  We will not sell or share personal information in the future belonging to website visitors, users and other consumers. 

Your Rights

You have rights under certain US state data protection laws.  However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.  

These rights include:

  • Right to know whether or not we are processing your personal data;
  • Right to access your personal data;
  • Right to correct inaccuracies in your personal data;
  • Right to obtain a copy of the personal data you previously shared with us;
  • Right to non-discrimination for exercising your rights;
  • Right to opt out of the processing of your personal data if it’s used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”).

Depending upon the state where you live, you may also have the following rights:

  • Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including California’s and Delaware’s privacy laws);
  • Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Oregon’s privacy law);
  • Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including California’s privacy law); and
  • Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida’s privacy law).

Exercising Your Rights

To exercise these rights, please contact us at:
Azumo LLC
Email: hello@azumo.com
Mailing Address: 3130 Alpine Road, Suite 288, PMB 485, Portola Valley, CA 94028

California “Shine the Light” Law

California Civil Code Section 1798.83, also known as the “Shine the Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories or personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.  If you are a California resident and would like to make such a request, please submit your request in writing by using the contact details provided herein.

12. RECRUITING POLICIES

In connection with our recruiting activities, we may collect and process personal information from job applicants and potential consultants to manage the recruitment process, either directly or through a third-party applicant tracking service, including but not limited to Workable. Whether the information is submitted directly to us or through a third-party recruiter, we are committed to treating such personal information with care and in accordance with this Privacy Policy.

Information We Collect During Recruitment:

  • Contact details (name, address, email, telephone number)
  • Professional qualifications (resume, cover letter, educational background, professional certifications)
  • Employment history
  • References and other information included in a resume or provided during the application process
  • Information from interviews and phone screenings
  • Information related to the assessment of your application, including background checks, where permitted by law

Use of Recruitment Information:

  • To assess your skills, qualifications, and suitability for the role
  • To carry out background and reference checks, where applicable
  • To communicate with you about the recruitment process
  • To keep records related to our hiring processes
  • To comply with legal or regulatory requirements

Retention of Recruitment Information:

We retain personal information from job applicants and potential consultants for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. If your application for employment or consultancy is unsuccessful, we may keep your data on file for a period of time in case there are future employment opportunities for which you may be suited.

Your Rights:

As a job applicant or potential consultant, you have the same rights over your personal information as our users and customers. This includes the right to access, correct, or request deletion of your personal information. If you wish to exercise these rights or have any questions about the processing of your data in the context of recruitment, please contact us at hello@azumo.com.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top of this policy will be revised. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

14. CONTACT US

If you have any questions or concerns about this Privacy Policy, or to review, update or delete your personal information, please contact us at:

Azumo LLC

Email: hello@azumo.com

Mailing Address: 3130 Alpine Road, Suite 288, PMB 485, Portola Valley, CA 94028