Customer service is a critical part of any business, where teams face high expectations to deliver quick, accurate, and satisfying responses to customer inquiries. This constant demand can lead to stress and make it hard to manage large volumes of requests efficiently.
AI chatbots offer a practical solution by automating routine tasks, providing instant support, and helping to manage customer interactions more effectively. Because of this, many companies are adopting AI chatbots to streamline their customer service processes.
However, not all AI chatbots perform equally well. To help businesses choose the right tool, we have carefully tested and selected the 10 best AI chatbots for customer service. These top choices stand out for improving efficiency, enhancing customer satisfaction, and easing the workload on support teams.
Top 10 Best Chatbots for Customer Service
1. Charlibot by Azumo
Charlibot is an AI chatbot developed by Azumo, a company with over 8 years of expertise in AI and chatbot development. It’s designed to improve customer interactions and streamline business operations. Charlibot is a no-code solution that comes with a 15-day free trial.
Users start by training Charlibot, either by uploading PDF files or letting it crawl their website. This helps Charlibot understand the company’s content. After training, Charlibot can be customized to fit the company’s brand, including its voice, colors, and avatar, giving it a distinct tone and personality.
Charlibot can also integrate with the company’s backend systems, allowing it to learn and improve over time. Once it’s set up, Charlibot can handle both employee questions and customer support inquiries quickly and efficiently, making it a useful tool for businesses.
Charlibot Features and Functionalities
- Convert Visitors into Leads: Charlibot engages with visitors by asking key questions and handling sales inquiries across multiple channels, turning them into potential leads.
- Answer Complex Questions: It helps collaborators by answering detailed questions and providing information about their roles, benefits, and business processes.
- Boost Customer Experience: Charlibot enhances customer experience by offering 24/7 support and automating responses to repetitive inquiries, ensuring customers always get the help they need.
- Provide Personalized Experience: The chatbot aligns perfectly with your brand voice, offering a personalized experience that resonates with your audience.
- Show Authentic Tone: The way Charlibot communicates reflects your brand’s identity, ensuring that its tone is consistent with your brand’s values.
- Engaging Interactions: Charlibot creates unique and engaging conversations with customers, making interactions more lively and effective.
Charlibot Integrations
Charlibot can be integrated and easily used for customer support across several channels. Here’s a list of the channels it supports:
- Social Media Channels: Facebook Messenger, SMS, WhatsApp
- Communication and Collaboration Tools: Slack, Notion, Zoom
- Payment Gateways: Stripe
- Cloud Storage: Dropbox, Google Drive
Charilbot Pricing
CharliBot does not offer public pricing because their pricing system is customized based on the specific needs of each business. To receive a quote and learn more about pricing, get in touch with Azumo to request a demo and discuss your requirements.
2. Intercom
Intercom is one of the top AI chatbots for customer support. It helps businesses talk to their customers through live chat, email, and social media, all in one place. What makes Intercom special is its ability to handle a lot of customer questions automatically, saving time for support teams.
With Intercom, you can provide personalized help to your customers. It uses data from past interactions to make sure each customer gets the right information quickly. This means happier customers and faster solutions.
Intercom is also great at engaging customers. It lets you send targeted messages, in-app notifications, and even gather feedback. The AI tools help predict what customers need and provide instant answers, keeping everyone satisfied.
Intercom Features and Functionalities
- Real-Time Communication: Intercom lets you chat with customers through live chat, email, and social media platforms like WhatsApp, Facebook Messenger, and Instagram—all in one place.
- AI-Powered Responses: The platform uses AI to automatically respond to customer questions. You can train it with your own data, like PDFs and website content, so it knows exactly what to say.
- Custom Workflows: You can set up custom workflows to handle customer interactions in the way that best fits your business.
- Advanced Segmentation: Intercom allows you to organize your customers into different groups based on their behavior or needs..
- Help Center Integration: You can create a help center where customers can find answers to common questions on their own. Proactive Support: Intercom offers tools like automated messages and product tours to help guide your customers and keep them engaged.
Intercom Integrations
- Communication and Collaboration Tools: Slack
- Customer Support and Helpdesk Platforms: Zendesk
- E-commerce Platforms: Shopify
- Email Marketing Platforms: Mailchimp
- Project Management Tools: Jira, Trello
Intercom Pricing
- Essential: $29 per seat/month
- Advanced: $85 per seat/month
- Expert: $132 per seat/month
3. Tidio
Tidio is an easy-to-use customer support tool powered by AI. It helps businesses chat with customers on their websites, social media, and email, all from one place. With Tidio, you can use live chat to talk to customers in real-time or set up automated responses to common questions. The AI can handle most customer inquiries, so your team can focus on more important tasks.
Founded in 2013, Tidio has become popular for its simple setup and useful features. It works well with tools like Shopify, Zendesk, and Mailchimp, making it easy to keep everything connected. You can also build custom chatbots without needing to know any code, which makes it accessible for anyone to use.
Tidio Features and Functionalities
- Omnichannel Support: Tidio lets businesses manage customer interactions across different platforms like websites, Facebook Messenger, Instagram, WhatsApp, and email, all from one place.
- AI-Powered Automation: Tidio’s Lyro AI can answer up to 70% of customer questions instantly with responses that feel natural. It also has tools to create custom workflows for tasks like handling support tickets, generating leads, and more.
- Live Chat and Helpdesk: Tidio comes with built-in live chat and helpdesk features, making it easy for businesses to give real-time support and manage customer requests efficiently.
- Easy Integration: Tidio works well with popular tools like Zendesk, Shopify, and Mailchimp, making it easy to keep customer data connected across platforms.
- Customizable Chatbots: With Tidio’s drag-and-drop builder, users can create and customize chatbots without needing to know how to code, making it easy to fit the chatbot to their specific needs.
Tidio Integrations
- eCommerce Platforms: Shopify, WordPress, Squarespace, Magento, Wix, BigCommerce, WooCommerce
- Analytics and Email Marketing Tools: Google Analytics, OmniSend, ActiveCampaign, Klavio, MailChimp
- CRM and Helpdesk Platforms: HubSpot, Zendesk
- Automation and Workflow Tools: Zapier
- Communication Channels: WhatsApp, Instagram Messenger
Tidio Pricing
- Free: $0/month
- Starter: $29/month billed monthly, $24.17/month billed yearly
- Growth: $59/month billed monthly, $49.17/month billed yearly
4. Ultimate.ai
Ultimate is a powerful AI chatbot designed to automate customer service. It can handle over 80% of customer requests across channels like chat, email, and messaging. The platform easily integrates with tools like Zendesk and Salesforce, pulling data from these systems to provide quick, accurate responses.
With its no-code Dialogue Builder, businesses can create custom chatbot conversations without needing any technical skills. Ultimate also supports multiple languages, making it ideal for global companies. Additionally, the platform’s UltimateGPT feature allows quick setup by connecting the chatbot to existing knowledge bases, enabling it to handle FAQs and routine inquiries right away. This helps reduce costs and improves customer satisfaction.
Ultimate Features and Functionalities
- UltimateGPT: This generative AI tool allows businesses to quickly build custom chatbots by connecting to existing knowledge bases. It’s designed to handle FAQs and other repetitive queries efficiently.
- Multilingual Support: UltimateAI supports customer interactions in over 109 languages, making it suitable for global businesses.
- No-Code Dialogue Builder: Businesses can create and customize conversation flows without needing any coding skills. This feature is especially useful for tailoring the chatbot to specific business needs.
- Omnichannel Support: The chatbot works across various digital channels, ensuring consistent support whether customers reach out via chat, email, or social media.
Ultimate Integrations
- Zendesk
- Salesforce
- LiveChat
- Freshworks
- Intercom
- Sunshine Conversations
Ultimate Pricing
UltimateI does not have publicly available pricing information because its pricing is customized based on the specific needs of each business. This approach allows them to tailor their offerings according to factors like the size of the company, the complexity of the integrations, and the volume of customer interactions that need to be automated. As a result, businesses need to contact UltimateAI directly to get a quote that fits their unique requirements.
5. Zoho SalesIQ
Zoho SalesIQ is one of the best AI chatbots for customer service that can also be used by sales and marketing teams. It lets businesses chat with website visitors in real-time, offering quick answers and personalized help. The chatbot can handle common questions, guide potential customers, and assist with lead generation.
Trusted by over 465,000 businesses worldwide, including big names like Renault, Suzuki, and Signature Bank, it helps teams engage with website visitors in real-time. With a mobile SDK available for Android and iOS, Zoho SalesIQ ensures seamless customer interaction across both web and mobile platforms, making it an essential tool for boosting sales, enhancing marketing efforts, and providing top-notch customer service.
Zoho SalesIQ Features and Functionalities
- Live Chat and Chatbot: This feature allows businesses to engage with visitors in real-time through live chat and automate responses using easy-to-build chatbots.
- Multichannel Support: It enables businesses to offer customer support across various platforms, including websites, mobile apps, and social media.
- Proactive Engagement: This feature lets businesses set up automated chat invites that proactively reach out to customers based on their actions.
- Analytics and Reporting: It provides tools for tracking visitor behavior and chat performance, helping businesses improve customer interactions through detailed reports.
- Mobile SDK: This feature allows businesses to integrate live chat into their mobile apps for Android and iOS, ensuring customers can connect from any device.
Zoho SalesIQ Integrations
- Woopra
- HubSpot
- LeadBerry
- Google Analytics
- Shopify
- Zoho CRM
- Zoho Mail
- MailChimp
- WordPress
- Salesforce
- Zendesk
Zoho SalesIQ Pricing
- Free Trial: 15 days, no credit card requred
- Free Plan: $0/month
- Basic: $10/month billed monthly, $7/month billed yearly
- Professional: $17/month billed monthly, $12.75/month billed yearly
- Enterprise: $25/month billed monthly, $20/month billed yearly
6. Netomi
Netomi is a smart AI chatbot for customer service. It offers smooth support across many channels like email, chat, messaging, SMS, social media, and voice. Netomi uses AI to quickly handle and solve over 80% of customer questions, making response times faster and customers happier. It is built with strong security features, following important rules like SOC2, GDPR, HIPAA, and CCPA. Netomi’s AI is trained to understand what customers mean, giving accurate answers across all platforms. This makes it a great choice for businesses that want to improve customer service while keeping data safe.
Netomi Features and Functionalities
- Omnichannel Support: This feature enables seamless customer service across multiple channels, including email, chat, SMS, social media, and voice assistants.
- AI-Powered Automation: Netomi uses AI to automatically resolve customer inquiries, reducing the need for human intervention and speeding up response times.
- Deep Learning Algorithms: The platform leverages advanced AI to understand customer intent and provide accurate, context-aware responses.
- Security-First Architecture: Netomi prioritizes data security, ensuring compliance with industry regulations like SOC2, GDPR, HIPAA, and CCPA.
- CRM and Ticketing Integration: Netomi integrates seamlessly with popular CRM and ticketing systems like Salesforce and Zendesk, enhancing customer support operations.
- Advanced Analytics: The platform offers detailed analytics to monitor customer interactions and optimize support strategies.
- Voice-Enabled Support: This feature supports customer interactions through voice assistants like Google Assistant and Alexa, enabling hands-free customer service.
Netomi Integrations
Customer Experience Platforms:
- Salesforce
- Zendesk
- Gladly
- Zoho
Contact Center Platforms:
- Nice
- Vonage
- Twilio
- Cisco
Business Systems:
- Adobe Commerce
- HubSpot
- BigCommerce
- Shopify
- SAP
- Slack
Netomi Pricing
Netomi does not publicly display its pricing on the website, as its pricing is tailored based on the specific needs and requirements of each customer. This approach allows them to offer customized plans that align with the scale and complexity of the client’s business.
Ada AI chatbot for customer service
Ada is a leading AI-powered chatbot solution for customer service, trusted by over 350 businesses worldwide, including well-known brands like Canva, Pinterest, Verizon, Ipsy, and Square. Ada excels in automating customer interactions, automatically resolving over 70% of inquiries by leveraging access to your company’s knowledge base and business systems. This efficiency helps businesses save significant time, money, and resources, allowing teams to focus on more complex issues. With support for over 50 languages, Ada provides a seamless and personalized customer experience across the globe.
Ada Features and Functionalities
- Omnichannel Automation: Ada automates customer support across web, SMS, social media, email, and voice channels.
- AI-Powered Resolution: Ada uses advanced AI to automatically resolve over 70% of customer inquiries by accessing your business systems.
- Security-First Approach: Ada is built with a security-first architecture, ensuring compliance with regulations like SOC2, GDPR, HIPAA, and CCPA.
- Language Support: Ada supports over 50 languages, allowing businesses to provide personalized customer service globally.
- Integration with Business Systems: Ada integrates seamlessly with platforms like Salesforce and Zendesk, aligning AI-powered support with your existing tools.
Ada Integrations
- Contentful
- Dixa
- Aircall
- Salesforce
- Twilio Flex
- Zendesk
- Chili Piper
- Calendly
- Oracle
- Intercom
- GitHub
Ada Pricing
Ada does not publicly list its pricing details on the website. Instead, pricing for Ada’s AI-powered chatbot services is customized based on the specific needs and scale of each business.
8. DeepConverse
DeepConverse is a top AI-powered chatbot for customer support. It helps brands like Logitech, Pandora, and Netgear automate 80% of incoming requests. The platform is ISO compliant, SOC 2 certified, and GDPR ready, ensuring strong security. It connects with your knowledge base and systems to provide quick and accurate responses. DeepConverse supports multiple channels like web, SMS, and social media. It also offers features like interactive support guides and conversational search. This tool saves time and resources while improving customer service.
DeepConverse Features and Functionalities
- Omnichannel Support: DeepConverse offers customer service across multiple channels like web, SMS, and social media, ensuring customers can connect through their preferred platform.
- AI-Powered Automation: The platform automates up to 80% of customer requests by leveraging AI, reducing the need for human intervention.
- Interactive Support Guides: DeepConverse provides interactive guides to help customers navigate and resolve issues on their own.
- Conversational Search: This feature allows customers to search for answers in a conversational manner, making it easier to find relevant information.
- Product Warranty Automation: The platform helps customers check their registered products and warranties through a self-service chatbot.
- API Integration: DeepConverse can integrate with external APIs, enabling richer and more customized customer interactions.
- Security Compliance: The platform is ISO 27001 compliant, SOC 2 certified, and GDPR ready, ensuring high standards of data protection and security.
DeepConverse Integrations
- Zendesk
- Zendesk Sunshine
- Salesforce
DeepConverse Pricing
DeepConverse does not publicly display its pricing on their website. However, the platform offers three different plans to suit various business needs. To find out the pricing details for each plan, customers need to contact DeepConverse directly.
- Free Trial: 14 days, no credit card required
- Basic
- Professional
- Enterprise
9. Digital Genius
Digital Genius is one of the best AI-powered chatbots for customer support. It’s built mainly for eCommerce and is trusted by top brands like Clarins, Honeylove, Allscience, and Reebok. Digital Genius helps resolve support tickets quickly across multiple channels, including email, text, chat, in-app messaging, and voice. The platform offers three powerful products: Care AI, Purchase AI, and Proactive AI. Each of these products is designed to enhance customer support by providing fast, accurate responses and improving overall efficiency.
Digital Genius Features and Functionalities
- Omnichannel Support: DigitalGenius seamlessly handles customer interactions across various platforms, ensuring consistent and efficient service.
- AI-Driven Intent Detection: The platform uses advanced AI to understand customer intent, categorizing and responding accurately to inquiries.
- Conversational Search: Customers can search for answers in a natural, conversational way, making it easier to find the information they need.
- Visual AI: Recognizes product defects in images submitted by customers, helping to automate warranty resolutions and improve product quality.
- Generative AI: Provides personalized responses based on customer history, enhancing the overall service experience.
Digital Genius Integrations
Carrier and Shipping Platforms:
- EasyPost
- DHL
- DPD
- FedEx
Helpdesks:
- Oracle
- Salesforce
- Zoho
- SugarCRM
E-commerce Platforms:
- BigCommerce
- WooCommerce
- Shopify
- Newstore
Payments:
- PayPal
- Stripe
ERP Systems:
- Microsoft Dynamics
- SAP
Collaboration Tools:
- Google Drive
- Slack
Digital Genius Pricing
DigitalGenius does not publicly list its pricing details on its website. The pricing for their AI-powered customer support solutions is customized based on the specific needs and scale of each business.
10. Boost.ai
Boost.AI is one of the best chatbots for customer support, offering powerful features to help businesses serve their customers better. It uses Generative AI-empowered technology, which allows the chatbot to work 24/7, so customers can get help at any time. This technology also lets customers chat with the bot through both voice and text, making it easy to communicate in the way that’s most comfortable for them. Boost.AI’s ability to handle conversations over voice and chat ensures that customers get fast and accurate answers whenever they need them.
Boost.ai Features and Functionalities
- Generative AI: The platform empowers advanced AI capabilities, allowing the chatbot to handle complex queries and provide creative solutions.
- Scalable Intent Hierarchy: This enables businesses to manage a large number of customer intents in a structured manner, ensuring accurate and relevant responses.
- 24/7 Availability: The chatbot ensures continuous customer support, making assistance available at any time.
- Seamless Human Hand-off: Boost.AI provides smooth transitions from chatbot to human agents when necessary, maintaining a positive customer experience.
- Conversation Analytics: The platform offers detailed insights into customer interactions, helping optimize chatbot performance.
- Integration with Business Systems: It allows easy integration with existing systems like CRM and helpdesk platforms, ensuring a seamless and unified customer service experience.
Boost.ai Integrations
Communication Channels:
- Messenger
- Slack
- Viber
Contact Center Platforms:
- Intercom
- EGAIN
- GoContact
- VIER
Authentication Platforms:
- PayPal
- Okta
- OpenID
- BankID
Additional Tools:
- Salesforce
- Coconut
Boost.ai Pricing
Boost.AI does not publicly list its pricing details on their website. Pricing for their AI-powered chatbot solutions is typically customized based on the specific needs and scale of each business.
How We Picked the Best AI Chatbots for Customer Service
To select the best AI chatbots for customer service, we followed a detailed process:
- Google Search and Collection: We started by searching Google for AI chatbots focused on customer service, gathering around 200 results. This initial list included a variety of chatbots with different purposes and features.
- Manual Filtering: We carefully filtered out irrelevant results, such as directories, ads, and generic blog articles. We focused only on genuine AI chatbots specifically designed for customer service, ensuring that our list was relevant and accurate.
- Validation Using G2: We used G2, a trusted software review platform, to validate the chatbots. We checked user reviews, ratings, and customer feedback to ensure these chatbots were not only real but also popular and reliable. This step helped us narrow down our list to chatbots that are trusted by real users.
- Feature Testing: We then tested the features of each chatbot to verify their effectiveness for customer service. We focused on functionalities like natural language processing, automation capabilities, and ease of use, ensuring that the chatbots could truly benefit customer service teams.
- Integration Check: Integrations are crucial for seamless customer service. We examined each chatbot’s ability to integrate with tools like CRM systems, messaging platforms, and analytics tools. This step ensured that the chatbots could easily fit into existing business processes.
- Pricing Evaluation: Finally, we looked at the pricing of each chatbot, comparing their costs with the features they offer. We aimed to select chatbots that provide the best value for money, ensuring that businesses get the most out of their investment.
After completing these steps, we summarized all the information and identified the top 10 AI chatbots that can significantly enhance your customer service operations.
What is an AI Chatbot for Customer Service?
An AI chatbot is software that uses artificial intelligence to engage in human-like conversations. These chatbots understand and respond to text or voice inputs in a natural way, making them effective for automating interactions.
For customer service, AI chatbots are designed to help customers by answering questions, resolving issues, and guiding them through processes. They use advanced AI technologies like natural language processing and machine learning to provide accurate, timely responses. These chatbots work across various platforms, such as websites, messaging apps, and social media, ensuring consistent support everywhere.
Benefits of AI Chatbots for Customer Service
- 24/7 Availability: Provides support to customers anytime, reducing wait times.
- Scalability: Handles multiple customer interactions simultaneously, making it easier to manage high volumes.
- Cost Efficiency: Reduces the need for large customer service teams, saving on labor costs.
- Consistency: Delivers uniform responses, ensuring all customers receive the same quality of service.
- Data Collection: Gathers customer data to improve service and personalize future interactions.
- Faster Resolution: Quickly resolves common issues without the need for human intervention.
Features of AI Chatbots for Customer Service
To be valuable for customer service, an AI chatbot should have several key features. These include:
- Natural Language Processing (NLP): To understand and respond in human-like language.
- Omnichannel Support: To interact with customers across various platforms like websites, messaging apps, and social media.
- Personalization: To tailor responses based on customer data and past interactions.
- Automated Workflows: To handle common queries, ticketing, and follow-up processes efficiently.
- Multilingual Capabilities: To support customers in different languages.
- Integration with CRM Systems: To pull relevant data and provide personalized support.
- Analytics and Reporting: To track performance and improve customer interactions over time.
These features help ensure that the chatbot can effectively assist customers and enhance their overall experience.