Chatbot Privacy Policy

Chatbot Privacy Policy

Effective Date: April 18, 2023

Azumo LLC (“us”, “we”, or “our”) operates the website located at (the “Services”). This page informs you of our policies and practices regarding the collection, use and disclosure of information which personally identifies you (“Personal Information”)when you use our Services. We will not use or share your information with anyone except as described in this privacy policy (the “Privacy Policy”).We use your Personal Information for providing and improving the Services. By Using the Services, you agree to the collection and use of your PersonalInformation in accordance with this Privacy Policy.

Information Collection and Use;Personal Information

We may ask you to provide us, or third parties may provide us, with certain Personal Information that can be used to contact or identify you.Personal Information may include, but is not limited to, your name, postal address, email address, and employer. We collect Personal Information for the purpose of providing the Services, identifying and communicating with you about the Services, responding to your requests/inquiries, servicing your purchase orders, improving our Services, and communicating with you about our Services, discounts, and promotions.

How Long We Keep Your PersonalInformation

How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

Account Information

We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate theServices. We also retain your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, and to continue to develop and improve our Services. Where we retain information for Service Improvement and development, it will be anonymized and used to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.

Managed Accounts

If the Services are made available to you through an organization (e.g.,your employer), we retain your information as long as required by your employer under our agreement with your employer as required by the administrator of your account. If your account is deactivated, your information and conversations you may have had and actions you may have taken on the Services will remain in order to allow your team members to make full use of the Services.

Marketing Information

If you have elected to receive marketing emails from us, we obtain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services. Every marketing email we send will provide you with the option to opt out of receiving future emails.

Job Candidates

If you apply for a job with us, we may collect your personal data contained in your CV or other data that you provided to us.  We will use your personal data to communicate with you and to assess your job application. Where permitted, we may use your personal data also to contact you with job opportunities similar to the one to which you originally applied.  Your Personal data will be stored in accordance with applicable laws and kept as long as needed to complete the recruitment process and for a reasonable period thereafter to allow us to record the reasons for our decision in relation to your application (including to exercise, establish, or defend any legal claims).Based on your consent we may process your data for a reasonable period to consider you for and inform you of other suitable job offers. If your job application is successful, your personal data will be kept as employee personal data.

 Accessing and Correcting Your PersonalInformation

We acknowledge individuals’ rights to access their personal information.You may access, update, correct or have removed from our systems and records the Personal Information you provided to us by emailing a request to or contacting us by telephone or postal mail as further specified in the How to Contact Us Clause of this Privacy Policy. To protect your privacy and security, we will also take reasonable steps to verify your identity before updating or removing your information.

Information Collected Directly fromYou

We collect information about you when you provide it to us and automatically when you use the Services.

Log Data

We collect information that your browser sends whenever you visit our website or use our Services (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we use third party services such as Google Analytics That collect, monitor and analyze this type of information in order to increase our Services’ functionality. These third-party service providers have their own privacy policies addressing how they use such information. When you access theServices by or through a mobile device, we collect certain information automatically, including the type of mobile device you use, your mobile device's unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, and your general location information as described further below.

Location Information

We use and store information about your general location. We use this information to provide features of our Services and to improve and customize our Services.


Cookies are files with a small amount of data, which may include anonymous unique identifiers. Cookies are sent to your browser from a website and transferred to your device. We use cookies to collect information in order to improve our Services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The “Help” feature on most browsers provides information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our Services and we recommend that you leave them turned on.

Do Not Track Disclosure

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you don't want to be tracked. You can enable or disable Do Not Track by visiting the“Preferences'' or “Settings” page of your web browser.

Information Collected from OtherSources

We may enrich your Personal Information with additional PersonalInformation received from publicly accessible sources. We may also receive your information from services you integrate with Azumo, from other users of Azumo, or from our partners.


You may enhance the Services by enabling Azumo integrations with third-party products. If you provide third-party account credentials to us, you understand some content and/or information in those accounts (“Third PartyAccount Information”) will be transmitted into your account with us, and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy. Further, Azumo software may request permissions to take actions on your behalf using your third-party account credentials. For example, if you choose to integrate Azumo Services with your Google Mail inbox, Azumo software will request authority to read incoming messages and send emails on your behalf.

Other Users of the Services

Other users of our Services may provide information about you when they use the Services. For example, we receive your email address from other Service users when they provide it in order to invite you to the Services.


We work with partners who may market, sell, or support our Services.These partners may provide us your Personal Information so that we can contact you. We also may receive your Personal Information from advertising, market research, or data enrichment partners with whom we engage to identify prospective customers.

Service Providers who may Receive YourPersonal Information

We may employ third-party companies and individuals (our “agents”) to facilitate our Services, to provide the Services on our behalf, to perform complementary services and/or to assist us in analyzing how our Services are used. Examples may include storing data, delivering messages, processing credit card payments, analyzing data, providing marketing assistance, managing our agreements with you, supplementing the information you provide us in order to provide you with better service, and providing customer service. We do not transfer data to non-agent third parties. These third parties have access to your Personal Information only to perform specific tasks on our behalf and our written obligation not to disclose or use your Personal Information for any purpose other than those disclosed in this Privacy Policy.

Notwithstanding such legal and contractual obligations between us and such service providers, we remain potentially liable for any misuse of yourPersonal Information. We will only disclose Personal Information when we are required to do so in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

Communications; Your Options

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send, or by emailing

Security of Personal Information

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the PersonalInformation we have collected from you.

International Transfer of PersonalInformation

Your Personal Information may be transferred to — and maintained on —computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide Personal Information to us, please note that we transfer PersonalInformation to the United States.

Links To Other Sites

Our Services may contain links to other websites or online locations that are not operated or controlled by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site or location you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy

Only persons who are age 18 or older have permission to access ourServices. Our Services are not intended to be used by anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.


For EU Users and UK Users

This section applies only to Users located in the European Union and the UnitedKingdom.

Contact Information for the DataController

This paragraph pertains only to individuals for whom Azumo is a“controller” within the meaning of Regulation (EU) 2016/679 of the GermanParliament and of the Council of 27 April 2016 (“GDPR”):

Controller of your Personal Information:

Azumo LLC
3031 Alpine Road,
Suite 300, #485
Portola Valley, CA 94028
Phone: +1 415-610-7002

Legal Bases for Processing EU and UKUsers’ Personal Information

We only process your information when we have the legal basis to do so.That is, we will only process your Personal Information when:

  • We need it to provide you the Services;
  • You give us consent for a specific purpose;
  • It satisfies Azumo’s legitimate interests (which are not overridden by your data protection interests), such as for improving, marketing, and promoting the Services and protecting our legal rights; or
  • We need to process your data to comply with our legal obligations.


Transfer of EU and UK Users’ PersonalInformation Outside the EU and the UK

We may transfer your Personal Information to Azumo-affiliated entities in third parties in the United States or other countries that may not have equivalent privacy and data protection laws to the country in which you reside.When we transfer Personal Information of customers in the European EconomicArea, the United Kingdom, or Switzerland to any such country, we make use ofEuropean Commission-approved standard contractual data protection clauses.

EU and UK Users’ Rights to ControlPersonal Information

You have control over your Personal Information. Below are the rights you have and the steps you can take to exercise them. Please note that your rights may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your employer are permitted by law or have compelling legitimate interests to keep, it may take time for us to investigate your request. If you believe that we are not respecting your rights with regard to your PersonalInformation, you may lodge a complaint with your local supervisory authority or by contacting us at

Right to Access

You have a right to request a copy of the Personal Information that Azumo holds. To request this information, please email us at

Right to Rectification

If you believe that any Personal Information that Azumo holds is incorrect, you have the right to correct that information. You can change your Azumo Account information on the “Settings” page within your account, and if you have any further concerns regarding the accuracy of your information, please email us at

Right to Erasure, Restriction, orObjection to Processing

If you believe we do not have the right to process your information or you object to our processing for a particular purpose, or if you want us to erase your Personal Information altogether, please email us at

Right to Withdraw Consent

If you gave us consent to process your Personal Information for a particular purpose, you have the right to withdraw that consent by emailing us at withdrawal of consent does not affect the lawfulness of our processing of your Personal Information prior to the withdrawal.

Data Portability

You have the right to obtain the Personal Information that you have directly submitted to Azumo in a format you can transfer to another service provider. If you want to exercise this right, please email us at

CCPA Privacy Statement

This Statement applies solely to residents of California or individuals whose information has been collected in California. Azumo has adopted and included this notice to comply with the California Consumer Privacy Act of 2018(“CCPA”). Any terms used in this Statement that are defined in the CCPA have the same meaning given therein.


In the past twelve (12) months, Azumo has collected from individuals, and may have shared or sold (as defined in the CCPA), certain categories ofPersonal Information (as defined in the CCPA) as follows:

# Category Collected? Disclosed?
1 Identifiers
Name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers
2 Personal information categories under the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
YES Only name, signature, address, telephone, employment.
3 Protected classification characteristics under California or federal law.
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
4 Commercial information.
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
5 Biometric information.
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
6 Internet or other similar network activity.
Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
YES In website only
7 Geolocation data.
Physical location or movements.
YES No movements
8 Sensory data.
Audio, electronic, visual, thermal, olfactory, or similar information.
YES In video
9 Professional or employment-related information.
Current or past employment history or performance evaluations.
10 Education Information under California Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99)
Information that is not “publicly available personally identifiable information” as defined in the California Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99). Includes education records directly related to a student maintained by an educational institution or party acting on its behalf, like grades, transcripts, class lists and student schedules, identification codes, financial information, or disciplinary records.
11 Inferences
Conclusions that could be used to create a profile reflecting an individual’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, aptitude.

Under the CCPA, Personal information does not include:

  • Publicly available information from government records;
  • Personal Information that has been de-identified or aggregated such that it cannot be used to identify an individual;
  • Information excluded from the CCPA’s scope, like: (a) health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; and (b) personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994. Please note that Azumo does not collect any such sensitive personal information.

Azumo obtains the categories of personal information listed above from the following categories of sources:

  • Directly and indirectly from Azumo’s site visitors and activity on the Azumo website ( Examples: from site visitors, by interacting with the Azumo chat bot and providing information to the chatbot; by cookies from the Azumo or Customer website; and by event registration forms or pages.
  • Directly from Azumo’s Customers or their agents. Examples: the information that our clients provide to us related to the services or products that Azumo provides them (such as contact or profile information).
  • Directly and Indirectly from third-parties, such as partners or collaborators, that interact with Azumo in connection with Azumo marketing activities and the services we perform. Examples: leads and sales activities from partners, leads from co-marketing campaigns; event registration; or lead generation.


We may use or disclose the personal information we collect for one or more of the following business purposes: (i) to provide you with information, products or services that you request from Azumo; (ii) to provide you with email alerts, event registrations and other notices concerning our products or services, events or news; (iii) to seek feedback on the Azumo products, services or your experience with Azumo, a Azumo event, an Azumo publication or the Azumo website; (iv) to carry out our obligations and enforce our rights arising from any contracts entered into between us, including renewals, professional services, billing, collections or other notices; (v) to improve our website or interactions with you; (vi) for Azumo product or service development; (vii) as necessary or appropriate to protect the rights, property or safety of Azumo, Azumo customers and other third parties; (viii) to respond to law enforcement requests and as required by applicable law, order, or regulation; or (ix) as may be described to you when collecting your personal information or as otherwise set forth in the CCPA. We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without reasonable notice.


We may disclose your personal information for a business purpose to the third parties, including service providers (as defined under the CCPA), our affiliates (to the extent applicable), and third parties to whom you or your agents authorize us to disclose your personal information in connection with the Azumo products and services we provide you. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to not use it for any purpose except performance of the contract and, if confidential, maintain its confidentiality. In the preceding twelve (12) months, Azumo has disclosed the categories of Personal Information For a business purpose as provided in the table above.


Azumo does not sell any Personal Information or any other data collector created by its customers in their use of the Azumo platform, services, application or otherwise.



The CCPA provides individuals residing in California or whose PersonalInformation was collected in California with specific rights regarding theirPersonal information. The below describes your rights and how you may exercise them.

Access to Specific Information and Data Portability Rights

If you are a resident of California, underSection 1798.83 of California Civil Code (California “Shine the Light” law) you also have the right to ask us one time per year for information about our disclosure, if any, of personal data to third parties for their direct marketing purposes in the preceding calendar year. You can exercise this right by contacting us using the contact information provided in this Privacy Policy.

Deletion Request Rights

You have the right to request that Azumo delete any of your PersonalInformation that we collected from you and/or retained. Unless subject to certain limited exceptions, once Azumo receives and confirms your verifiable data deletion request, we will delete (and direct our service providers to delete) your personal information from our records. Azumo will notify you promptly if it determines it must deny your deletion request and will provide reasons why retention of your information is necessary to Azumo and permissible under the CCPA in such case.

Do Not Sell Opt-Out Rights

You have the right to opt-out of any sales, as defined by the CCPA, ofPersonal Information by Azumo. You must request that Azumo not sell any information you provide to Azumo as an individual, either upon the provision of PersonalInformation to Azumo or any time thereafter. Once Azumo receives and confirms your request, Azumo will refrain from selling your Personal Information.


To exercise your access, data portability, and deletion or do not sell opt-out rights described above, you may submit a verifiable consumer request by any of the following means:

CCPA Requests

By Email:

By Phone: 415-610-7002

You may only make a verifiable consumer request for access or data portability up to two times within a 12-month period. You may make a verifiable do not sell opt-out request at any time. Any such request must: (i) provide sufficient information that allows Azumo to reasonably verify that you are the person about whom we collected personal information or an authorized representative thereof; and (ii) describe your request with sufficient detail such that we may understand, evaluate, and respond to it. Azumo cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with Azumo. Azumo will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request. Only you or a person registered with the California Secretary of State that you authorize to act on your behalf may make a verifiable consumer request related to your Personal Information. Youmay also make a verifiable consumer request on behalf of your minor child.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you in writing of the extension period and the reason for it. Azumo will deliver any required or requested responses or other communications in writing to you by email. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. If applicable, the response we provide will also explain any reasons we cannot comply with a request. For data portability requests, Azumo will provide your personal information in a format that is readily usable and transferable. Azumo does not charge a fee to process or respond to your verifiable consumer request unless such requests become excessive, repetitive, or manifestly unfounded or as otherwise permitted by theCCPA. If we determine that a request warrants charging a fee, we will notify you and provide you with a cost estimate before completing your request.


We will not discriminate against you or any other individual for exercising any of your CCPA rights. Unless and only to the extent permitted by the CCPA, Azumo will not (i) deny you goods or services; (ii) charge you different prices or rates for goods or services; (iii) provide you a different level or quality of goods or services; or (iv) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

How to Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Azumo LLC
3031 Alpine Road, Suite 300, #485
Portola Valley, CA 94028
Phone: +1 415-610-7002