Gaming

CASE STUDY

Building a Customer Care LiveOps Solution

NCSoft

NCSoft is a leading publisher of producer of desktop video game titles gloabally.

NCSoft is a leading public software gaming company recognized for their vast portfolio of desktop and mobile games. As the popularity of video games continues to grow, NCSoft needed a reliable customer care and event management solution to keep up with their growing audience.

To meet this need they sought out Azumo, a web application development firm specialized in creating customized enterprise-ready solutions.

The Challenge

  • NCSoft needed a robust game administration solution for their soon to be release video game platform
  • However the digital gaming house had too many environments to operate across
  • On top of that a limited number of back-office APIs made new game development difficult to manage
  • And there was limited availability and know internally to build the solution

NCSoft

The Solution

  • Azumo built a robust react-based web application
  • New modules could be easily added without pausing applications or game play
  • The newly developed APIs were scalable, modular and plug and play
  • Azumo also enhanced security features with implementation of SSO for users with varying roles

Rocket Icon to Signify Launch and Deploy Code

Rocket Icon to Signify Launch and Deploy Code

Rocket Icon to Signify Launch and Deploy Code

Rocket Icon to Signify Launch and Deploy Code

Rocket Icon to Signify Launch and Deploy Code

Results

  • Agile development approach produced an enterprise-ready solution
  • The company can test and discover services with ease
  • Internal teams can effortlessly publish new features for improved game play experience