CASE STUDY
Building a Customer Care LiveOps Solution
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Nearshore Solutions
Gaming
Outsourced Services
NCSoft is a leading public software gaming company recognized for their vast portfolio of desktop and mobile games. As the popularity of video games continues to grow, NCSoft needed a reliable customer care and event management solution to keep up with their growing audience. To meet this need they sought out Azumo, a web application development firm specialized in creating customized enterprise-ready solutions.
NCSoft is a leading publisher of producer of desktop video game titles gloabally.
The Challenge
- NCSoft needed a robust game administration solution for their soon to be release video game platform
- However the digital gaming house had too many environments to operate across
- On top of that a limited number of back-office APIs made new game development difficult to manage
- And there was limited availability and know internally to build the solution
The Solution
- Azumo built a robust react-based web application
- New modules could be easily added without pausing applications or game play
- The newly developed APIs were scalable, modular and plug and play
- Azumo also enhanced security features with implementation of SSO for users with varying roles
Getting Results
- Agile development approach produced an enterprise-ready solution
- The company can test and discover services with ease
- Internal teams can effortlessly publish new features for improved game play experience
